5G and your business

If there is one thing that is on most people’s lips at the moment (aside from COVID-19, of course), it is 5G! Of course, there are all of the conspiracy theories that seem to be going around on social media. But for most business owners, they want to know what 5G means for their company. How will it impact you? What are the pros and cons? Well, let us summarize a few important points below.

What is 5G?

5G technology refers to the fifth generation in mobile wireless communication technology, coming after 4G, which we all know and use today.

Greater load capacity, faster speeds, and lower latency are promised by utilising higher-frequency, shorter bands of the radio spectrum.

What are the key features of 5G technology?

There are a number of key features that are associated with 5G technology. This includes the following:

- Greater capacity, meaning applications can better cope with many high-demand applications at the same time.

- Lower latency, meaning much less lag or delay when using other phones and devices.

- Faster speeds, which doesn’t need much elaboration!

- Flexibility, as a physical network can be divided into numerous networks via network slicing.

- Reliability; the word is that 5G is meant to be much more reliable, meaning no more connectivity issues or dropped calls.

What are the benefits of 5G for businesses?

There are a number of benefits associated with 5G. Businesses should be able to enjoy greater levels of productivity because they will be able to enjoy connectivity that is much faster, and this will be of aid across all industries. Higher device capacity also means that offices can do more; undertaking simultaneous data transfers won’t be a problem. We will also see improved remote work, as employees will be able to enjoy exceptional Internet connectivity irrespective of where they are. The virtual reality and augmented application market will excel as well, which will lead to knock-on benefits for a lot of companies.

What are the drawbacks of 5G for businesses?

While there are a lot of benefits associated with 5G, it is important to be aware of any potential negative elements as well. One of the main disadvantages that experts have been discussing is the battery drain on devices that is associated with 5G use. There are also limitations in terms of rural access and the rollout expenses will be high. Connectivity can also be impacted by obstructions, as the frequency waves can only travel a short distance, so these are all points that you need to keep in mind. Some experts fear that 5G devices will be more prone to hacking attempts because of an increase in site traffic and without the correct security foundations in place.

So there you have it: an insight into 5G, including the pros and the cons, and the potential impact that this could have on your business! We hope that this has helped to provide you with some further clarity.

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Enhancing ITIL Practices with Artificial Intelligence

By Simon Antoniou • December 12, 2024

In today's fast-paced technological environment, organisations are continually seeking ways to enhance their IT service management (ITSM) processes. The Information Technology Infrastructure Library (ITIL) has long been the benchmark for ITSM, offering a comprehensive framework for delivering high-quality IT services. At Cranborne Technology, we believe that integrating Artificial Intelligence (AI) into ITIL practices can transform the way organisations manage their IT services, leading to increased efficiency, reduced costs, and improved customer satisfaction. The Role of ITIL in IT Service Management ITIL provides a set of best practices for ITSM, focusing on aligning IT services with business needs. It encompasses various aspects of IT service management, including service strategy, service design, service transition, service operation, and continual service improvement. By adhering to ITIL guidelines, organisations can ensure their IT services are reliable, efficient, and aligned with business objectives. How AI Enhances ITIL Practices Incident Management : AI-powered tools can significantly improve incident management by automating the detection and resolution of issues. Machine learning algorithms can analyse historical incident data to predict and prevent future incidents, reducing downtime and enhancing service availability. Problem Management : AI can help identify the root causes of recurring problems by analysing large volumes of data from various sources. This enables IT teams to implement permanent solutions, rather than repeatedly addressing the same issues. Change Management : AI can streamline change management processes by assessing the potential impact of proposed changes and predicting the likelihood of success. This helps organisations make informed decisions and minimise the risk of disruptions. Service Desk Automation : AI-driven chatbots and virtual assistants can handle routine service desk tasks, such as password resets and ticket routing, freeing up human agents to focus on more complex issues. This leads to faster response times and improved customer satisfaction. Capacity and Performance Management : AI can optimise capacity and performance management by analysing usage patterns and predicting future demand. This allows organisations to proactively allocate resources and avoid performance bottlenecks. Continual Service Improvement : AI can continuously monitor and analyse IT service performance, providing insights and recommendations for improvement. This enables organisations to make data-driven decisions and continuously enhance their IT services. The Future of ITIL and AI As AI technology continues to advance, its integration with ITIL practices will become increasingly sophisticated. At Cranborne Technology, we are committed to staying at the forefront of this evolution, leveraging AI to enhance our ITSM processes and deliver exceptional value to our clients. By embracing AI, organisations can not only improve their IT service management but also gain a competitive edge in the digital age. Written by Gary Hobbs Chief Information Officer